Treating Customers Fairly
Last Updated: January 20, 2025
Our Commitment to You
At InvestmentBasic, treating our readers and users fairly is at the heart of everything we do. While we are an educational platform rather than a financial services provider, we believe that the principles of fair treatment should guide all our interactions and content.
This policy outlines our commitment to fairness, transparency, and putting your interests first in every aspect of our operation.
Our Core Principles
Clear and Honest Communication
We communicate clearly, honestly, and in plain language. Our educational content avoids unnecessary jargon and explains complex concepts in ways that are accessible to beginners. When technical terms are necessary, we provide clear definitions and explanations.
Transparency About Our Limitations
We are transparent about what we are and what we are not. We clearly state that we are an educational resource, not a registered investment adviser, and that our content should not be considered personalized financial advice. We never try to mislead users about the nature of our services.
Balanced and Objective Content
Our educational content presents balanced perspectives, including both the benefits and risks of different investment approaches. We do not favor particular investments or strategies without clearly explaining the reasoning and potential drawbacks.
Free Access to Core Content
We believe financial education should be accessible to everyone. Our core educational content, guides, and tools are provided free of charge. We never hide essential educational information behind paywalls or require payment to access fundamental investment concepts.
Disclosure of Relationships
When we have affiliate relationships or receive any form of compensation that could influence our content, we disclose this clearly. Our readers have the right to know about any potential conflicts of interest so they can evaluate our information accordingly.
Respect for Privacy
We respect your privacy and handle your personal information responsibly. We collect only the information necessary to provide our services, and we never sell your personal data to third parties. Our Privacy Policy clearly explains our data practices.
Accessible Complaint Process
We provide clear and accessible ways for you to raise concerns, ask questions, or submit complaints. We take all feedback seriously and respond in a timely manner. See our Complaints Policy for more information.
Continuous Improvement
We are committed to continuously improving our content and services based on user feedback. We regularly review our educational materials to ensure they remain accurate, relevant, and helpful.
What This Means in Practice
For Our Educational Content
- All articles and guides are written with the reader's understanding in mind, not to demonstrate expertise
- We present multiple viewpoints on debated topics in investing
- We clearly distinguish between factual information and opinions
- We acknowledge uncertainty when the evidence is mixed or evolving
- We update outdated content when market conditions or regulations change
For Our Tools and Calculators
- We clearly explain the assumptions and limitations of each tool
- We provide guidance on how to interpret results
- We warn users that calculator outputs are estimates, not predictions
- We do not require personal information to use basic calculators
For Our Data Displays
- We clearly label data sources and any time delays
- We explain that displayed market data should not be used for trading decisions
- We acknowledge the limitations of third-party data providers
For Our Communications
- We respond to inquiries promptly and helpfully
- We do not pressure users to sign up for newsletters or services
- We make it easy to unsubscribe from any communications
- We never send misleading or deceptive messages
Protecting Vulnerable Users
We recognize that some visitors to our site may be particularly vulnerable, whether due to financial inexperience, age, or other circumstances. We are committed to:
- Never exploiting lack of knowledge or experience
- Clearly emphasizing the risks involved in investing
- Encouraging users to seek professional advice for significant financial decisions
- Not using high-pressure tactics or creating artificial urgency
- Providing resources for those who may need additional support
How We Measure Success
We measure our success by the positive impact we have on our readers' financial literacy, not by revenue metrics. Our goals include:
- Helping readers understand fundamental investment concepts
- Empowering users to have informed conversations with financial professionals
- Providing tools that help users think through financial decisions
- Building trust through consistent fairness and transparency
Your Role
Fair treatment is a two-way relationship. We ask that you:
- Read our disclaimers and understand the educational nature of our content
- Do your own research and due diligence before making investment decisions
- Consult with qualified professionals for personalized advice
- Let us know if you find content that is unclear, misleading, or inaccurate
- Provide honest feedback to help us improve
Reporting Concerns
If you believe we have not lived up to these principles, or if you have concerns about any aspect of our service, please let us know. You can:
- Email us at info@investmentbasic.com
- Use our Contact Form
- Submit a formal complaint through our Complaints Process
We take all concerns seriously and will investigate and respond in a timely manner.
Review and Updates
We review this policy regularly to ensure it reflects our current practices and continues to serve your interests. Any significant changes will be communicated clearly, and the "Last Updated" date will reflect the most recent revision.
Contact Us
If you have questions about this policy or how we treat our users, please contact us:
