Complaints Policy

Our Commitment

At InvestmentBasic, we are committed to providing high-quality educational content and a positive user experience. However, we recognize that sometimes things may not meet your expectations. When this happens, we want to hear from you.

This Complaints Policy explains how to raise a concern, what to expect from us, and how we will work to resolve issues fairly and promptly.

What Constitutes a Complaint?

A complaint is any expression of dissatisfaction about our services, content, or conduct that requires a response or resolution. Examples include:

• Concerns about the accuracy of our educational content
• Issues with website functionality or user experience
• Problems with how your personal data has been handled
• Concerns about unclear or misleading information
• Issues with our communication or response times
• Any other matter where you feel we have not met our stated standards

Note: General questions, content suggestions, or requests for information are not complaints and should be submitted through our Contact page.

How to Submit a Complaint

You can submit a complaint through any of the following methods:

1. Email (Preferred)

Send your complaint to: info@investmentbasic.com

Please include "COMPLAINT" in the subject line for priority handling.

2. Contact Form

Use our Contact Form and select "Report an Error" or "Other" as the subject, clearly indicating that you are submitting a complaint.

What to Include in Your Complaint

To help us investigate and resolve your complaint efficiently, please provide:

• Your name and contact email - So we can respond to you
• Date of the issue - When you experienced the problem
• Description of the issue - What happened and why you are dissatisfied
• Page URL - If related to specific content on our Site
• Supporting evidence - Screenshots or other relevant information
• Desired resolution - What outcome you are seeking

Our Complaint Handling Process

Complex Complaints

Some complaints may require more time to investigate thoroughly. If we need more than 14 business days to respond, we will:

• Notify you of the delay and explain why
• Provide an estimated timeline for resolution
• Keep you updated on our progress

If You Are Not Satisfied

If you are not satisfied with our initial response to your complaint, you may:

Request a Review

Reply to our response email and request a review of your case. A different team member will review the original decision and any additional information you provide. We will respond to review requests within 14 business days.

Provide Additional Information

If you have additional information that you believe is relevant to your complaint, please share it with us. New information may warrant reconsideration of our decision.

External Resources

While we are an educational website and not a regulated financial services provider, if your concern relates to:

• Data protection: You may contact the relevant data protection authority in your jurisdiction
• Consumer rights: You may contact consumer protection agencies in your area
• Advertising concerns: You may contact relevant advertising standards authorities

Confidentiality

All complaints are treated confidentially. Information about your complaint will only be shared with those who need to be involved in the investigation and resolution process. We will not share your personal information with third parties in connection with your complaint except as required by law.

Recording and Learning

We keep records of all complaints to:

• Ensure consistency in how we handle similar issues
• Identify patterns that may indicate systemic problems
• Track our performance in resolving complaints
• Inform improvements to our content and processes

Complaint records are retained for a minimum of 3 years and are handled in accordance with our Privacy Policy.

Fair Treatment

We are committed to handling all complaints fairly and impartially. This means:

• Every complaint is taken seriously, regardless of its nature
• Complaints are investigated thoroughly and objectively
• We consider all relevant evidence before reaching a decision
• We explain our decisions clearly and provide reasoning
• We do not discriminate against anyone for making a complaint

See our Treating Customers Fairly policy for more information about our commitment to fair treatment.

Feedback on Our Complaints Process

We welcome feedback on how we handle complaints. If you have suggestions for improving our complaints process, please let us know at info@investmentbasic.com.

Contact Information

For complaints or questions about this policy: